Refund Policy
1. Our approach
We want you to be happy with our products. Because our products are digital and delivered instantly, we handle refund requests case by case, fairly and promptly.
2. One-time purchases
If a product does not work as described, you may request a refund within 14 days of purchase. Email us with your order reference and a short description of the issue; we will either fix it, help you get it working, or refund you.
3. Subscriptions
You can cancel a subscription at any time and retain access until the end of the current billing period. For the first billing cycle, contact us if you are not satisfied and we will make it right.
4. How refunds are processed
Payments and refunds are handled through our merchant of record, Lemon Squeezy. Approved refunds are returned to your original payment method within a few business days, per Lemon Squeezy's processing times.
5. Contact
Send refund requests to hello@solaris-sub.xyz with your order details. We aim to respond within 2 business days.